97bd9 Privacy Policy
A complete explanation of how your personal information is collected, stored, and kept secure is provided here.
Introduction and Scope
97bd9 places the highest priority on the privacy of users in Bangladesh. This privacy policy applies to all members who use the 97bd9 platform. When you visit our website, register, or use any of our services, you are considered to have accepted the terms of this policy.
97bd9 is always committed to keeping your personal information safe and secure. In this document we clearly explain — what types of information are collected, why they are collected, how they are used, and what steps we take to protect your information.
What Information We Collect
We collect various types of information when you create an account and use services on 97bd9. This information is necessary to improve the quality of service for you and to ensure a safe environment.
1.1 Personal Identity Information
- Full name and date of birth
- Email address
- Current and permanent address
- National ID card or passport number (for identity verification)
- Photo (as part of the KYC process)
1.2 Financial Information
- bKash, Nagad, Rocket, and Upay account details (for transaction verification)
- Deposit and withdrawal history
- Transaction amounts and dates
1.3 Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Cookies and session data
- Login times and session information on the platform
1.4 Gaming Activity Information
- Play history and statistics
- Details of bonus and promotion usage
- VIP tier and points information
Purpose of Data Collection
97bd9 uses your information only for the following legitimate purposes. It is not used for any other purpose without your consent.
- Account management: Completing the registration, login, and account verification process.
- Identity verification (KYC): Confirming user identity to prevent fraud and money laundering.
- Financial transactions: Processing deposits, withdrawals, and bonus payments smoothly.
- Customer support: Providing prompt resolution of your issues, complaints, and questions.
- Security assurance: Account protection, fraud prevention, and detection of unusual activity.
- Legal obligations: Complying with applicable laws and regulations.
- Service improvement: Improving the platform's functionality, design, and overall user experience.
- Responsible gaming: Monitoring your gaming activity to help ensure healthy habits.
Data Storage and Security
97bd9 has adopted industry-standard technical and administrative measures to protect your information. Our security practices are regularly reviewed and improved.
3.1 Technical Security
- SSL (Secure Socket Layer) encryption — protection for all data transfers.
- 256-bit encryption — keeps information stored in the database secure.
- Firewall and intrusion detection systems.
- Regular security audits and vulnerability testing.
- Two-Factor Authentication option.
3.2 Data Retention Period
Your information is retained while your account is active and, after account closure, for a specified period as required by legal obligations. Unnecessary information is regularly deleted using secure methods.
Sharing Information with Third Parties
97bd9 never sells your information or transfers it to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
| Situation | With Whom | Why |
|---|---|---|
| Payment processing | bKash, Nagad, Rocket, Upay | To complete and verify transactions |
| Identity verification (KYC) | Authorised verification service providers | To prevent fraud and comply with the law |
| Legal orders | Government authorities | To fulfil legal obligations |
| Technology services | Hosting and cybersecurity partners | For platform operations |
All of the above third parties operate under strict confidentiality agreements and cannot use your information for any other purpose.
Cookies and Tracking Technologies
The 97bd9 website uses cookies and similar technologies. These help improve your browsing experience and ensure the platform functions properly.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functionality cookies: Help remember your preferences (language, settings).
- Analytics cookies: Collect anonymous statistics to understand how users are using the platform.
5.2 Cookie Controls
You can disable non-essential cookies at any time from your browser settings. However, disabling some cookies may limit certain features of the platform.
Your Rights
As a 97bd9 user you have the following rights over your own information. To exercise these rights, contact our support team.
- Right to access: You have the right to know what information we hold about you.
- Right to correction: You can request that incorrect or outdated information in your account be corrected.
- Right to deletion: In certain circumstances it is possible to request deletion of your information, though this may not apply where legal retention obligations exist.
- Right to restrict processing: In certain cases you can request that processing of your information be restricted.
- Right to withdraw consent: Where information is processed on the basis of consent, you can withdraw that consent at any time.
- Right to lodge a complaint: If you feel there is a problem with our data protection practices, you can raise a complaint.
Protection of Minors' Information
97bd9 is for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is followed at the time of registration.
If it becomes known that a minor has created an account by fraudulently providing information, the relevant account will be closed immediately and all collected information will be securely deleted.
International Data Transfers
To operate 97bd9's services, your information may sometimes be processed on international servers. In such cases it is ensured that adequate data protection measures are in place in the destination country or with the service provider.
For any transfer of information to a third country, we ensure appropriate protective measures are in place and comply with applicable data protection regulations. The security of your information is our highest priority.
Changes to the Policy
97bd9 reserves the right to amend this privacy policy as needed. Users will be notified in advance of any significant changes via email or a notification on the platform.
If you continue to use the platform after a revised policy is published, you will be considered to have accepted the terms of the updated policy. It is therefore recommended that you visit this page regularly.
Along with this privacy policy, you are also encouraged to read our Terms and Conditions and Responsible Gaming policy.
Contact and Complaints
If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us. 97bd9's dedicated customer service team is always ready to address any of your queries.
- Live chat: Use the platform's live chat for direct 24/7 support in Bengali.
- Email: [email protected]
We generally process user requests as quickly as possible. Complex data protection requests may take time in accordance with legal requirements.